Terms of Service

1. Who this applies to

These terms apply to anyone with a registered account on the QED Education parent dashboard or tutor dashboard (“the Services”). They don’t apply to visitors just browsing the public site or submitting a Get Started enquiry — that’s covered by our Privacy Policy.

2. Eligibility

• Parent dashboard accounts must be registered by an adult (18+) with parental responsibility for the student, or by the student themselves if 16 or older and the account relates to their own arrangements. In practice, it is currently always a parent or guardian who registers the account, not the student — whether the 16+ self-registration route above is the correct legal position is still subject to our lawyer’s sign-off.
• Tutor dashboard accounts are for individuals who have completed QED’s vetting process and hold an active tutor/advocate/Family Contact role with us. This dashboard is still in build and not yet in general use.

3. Your account

You’re responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at contact@qededucationgroup.com if you suspect unauthorised access. We may suspend an account if we reasonably believe it’s compromised or being misused.

4. What the Services do

• Parent dashboard — view your Family Contact’s meeting summaries (a curated summary of sessions, not verbatim internal notes), manage bookings, view documents, and request plan/hours changes. Plan changes are reviewed and approved by your Family Contact, not processed as instant self-checkout.
• Tutor dashboard — description to be finalised once this dashboard is built; it does not yet exist in general use.

5. Fees

Pricing and package fees are agreed with you directly and are not published on the public site. Nothing in these terms changes the fee arrangement in your separate service agreement with QED; these terms only govern your use of the online dashboard.

6. Bookings, cancellations and plan changes

Changes to bookings or your plan are subject to QED’s policies communicated to you separately and confirmed by your Family Contact. Specific notice periods and cancellation windows are set out in that separate policy, not in these terms.

7. Acceptable use

You agree not to: share your login with anyone else; attempt to access another user’s data or account; use the Services for anything unlawful; or attempt to interfere with the security or normal operation of the Services.

8. Confidentiality (tutors)

If you’re a tutor, advocate, or Family Contact with dashboard access, any information you see about students and families through the Services is confidential. You may only use it for the purpose of providing your services to that family, and must not retain, copy, or share it outside QED’s systems after your engagement ends.

9. Intellectual property

The Services, including their content, design, and underlying software, belong to QED Education or its licensors. You may not copy, resell, or reverse-engineer any part of them.

10. Data protection

Our processing of your personal data through the Services is described in our Privacy Policy, which forms part of these terms.

11. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, we are not liable to you for any indirect or consequential loss, or for loss of profits, business, or data, arising from your use of the Services. Subject to that, our total liability to you arising out of or in connection with the Services in any 12-month period is limited to the greater of £1,000 or the fees you have paid us for use of the online dashboard itself in that period.

This is a conservative starting position for our lawyer to review and adjust, not a finalised commercial decision, and it does not affect any separate liability terms in your underlying tuition service agreement with QED.

12. Suspension and termination

We may suspend or terminate your account if you breach these terms, or if your underlying service agreement with QED ends. You may close your account at any time by contacting us; this doesn’t cancel any separate service agreement, which is governed by its own terms.

13. Changes to these terms

We may update these terms from time to time. We’ll notify account holders of material changes with reasonable notice before they take effect.

14. Governing law and disputes

These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Given that most of our families are based outside the UK, including a significant number in mainland China, our lawyer should sanity-check that this default is actually the right choice for a cross-border consumer base before it’s treated as settled.

15. Contact

Questions about these terms: contact@qededucationgroup.com.